Shipping policy
Marshall B. Ketchum University’s Shipping Policy
Thank you for visiting and shopping at mbkustore@ketchum.edu. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates and delivery estimates
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Standard |
3-7 business days |
Starting at $9.99 |
|
FedEx Express |
1-3 business days |
Starting at $13.99 |
|
Fed Ex International |
7 – 21 business days |
TBD |
*International shipping is for Canada and Japan only. Marshall B. Ketchum University is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipment to P.O. boxes or APO/FPO addresses
Marshall B. Ketchum University ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. We do not ship to P.O boxes.
Once your order ships you will receive order confirmation and tracking.
International Shipping Policy
International shipping is for Canada and Japan only. Marshall B. Ketchum University is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customs, duties, and taxes
Marshall B. Ketchum University is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Marshall B. Ketchum University is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.